Privacy Notice

Who We Are

This Privacy Notice applies to SureGo Administrative Services Ltd (Company No. 16692470) and SureGo Assist Ltd (Company No. 17240355) (collectively referred to as "SureGo", "we", "our", or "us"), both of whom have their registered address at Foremost House, Radford Way, Billericay, Essex, United Kingdom, CM12 0BT

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

Depending on the services we provide, we may collect and process the following information:

Personal Information

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Date of birth
  • Customer or policy reference numbers

 

Financial Information

  • Payment details
  • Bank account information where required
  • Information necessary to process claims or services

 

Health Information

Because of the nature of our services, we may need to process information relating to your health, including medical diagnoses, treatment, care history, and other health-related information.

Health information is considered a special category of personal data and is only processed where permitted by applicable data protection laws.

 

How We Collect Information

We may collect information:

  • Directly from you when you request a quotation or service;
  • During claims administration or customer service interactions;
  • From healthcare providers involved in your treatment;
  • From insurance brokers, insurers, or authorised representatives;
  • When you contact us by email, telephone, or through our website.

 

How We Use Your Information

We use your information to:

  • Provide quotations and services;
  • Manage claims and assistance services;
  • Verify your identity;
  • Communicate with you regarding our services;
  • Meet legal and regulatory requirements;
  • Prevent fraud and misuse of our services;
  • Improve our services and operational processes.

 

Our Lawful Basis for Processing

We process personal data only where a lawful basis exists, including:

  • Your consent;
  • Performance of a contract with you;
  • Compliance with legal obligations;
  • Protection of vital interests;
  • Our legitimate business interests, where these do not override your rights and freedoms.

 

Where we process health information, we do so only where additional conditions under applicable data protection legislation are satisfied.

 

Who We Share Your Information With

We may share your information with:

  • Third-party administrators and service providers;
  • Healthcare providers and medical professionals;
  • Insurers, brokers, and claims handlers;
  • Professional advisers, auditors, and consultants;
  • Regulatory bodies, law enforcement agencies, and government authorities where required by law.

 

We require all third parties handling personal data on our behalf to keep it secure and use it only for authorised purposes.

 

International Transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

How We Protect Your Information

We maintain appropriate technical and organisational security measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

These measures include secure systems, access controls, encryption where appropriate, staff training, and regular monitoring of our security arrangements.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Retention periods may vary depending on the type of information and the services provided.

Your Rights

Under UK GDPR, you have the right to:

  • Be informed about how your information is used;
  • Access your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your information where applicable;
  • Restrict processing in certain circumstances;
  • Receive your information in a portable format;
  • Object to certain processing activities;
  • Not be subject to certain automated decisions;
  • Withdraw consent where processing is based on consent.

 

To exercise any of these rights, please contact us using the details below.

 

Subject Access Requests

You may request a copy of the personal information we hold about you.

We will normally respond within one month of receiving a valid request and may ask for proof of identity before releasing information.

Contact Us

Data Protection and Privacy Contact

SureGo has designated a senior member of management with responsibility for overseeing compliance with applicable data protection and privacy laws.

If you have any questions about this Privacy Notice, how we process your personal data, or if you wish to exercise any of your data protection rights, please contact us:

Email: privacy@suregoassist.co.uk

Postal Address:

SureGo Administrative Services, 30466 Sgt. E.I. Thomas Boots Drive, Suite 205, Spanish Fort, AL 36527

Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first by reaching out to our team at complaints@mysurego.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Last Updated: July 2026